Analytics

Marchex Voicestar Changing Names

Marchex Voicestar has officially launched its rebranded service as Marchex Call Analytics. From an email to current partners: I would like to inform you of some changes coming to Marchex Voicestar.  Effective today, Marchex Voicestar will now be known as Marchex Call Analytics.  Please note, that as part of the name transition we will also…

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CTB

Welcome!

Hello and welcome to the Call Tracking Blog! We’re here to provide an unbiased perspective on the phone call tracking industry, vendor and product reviews, and best practices for implementation and analytics. The idea for this site sprang from my involvement in several client projects that required some heavy-duty call tracking capabilities. The more we…

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Analytics

Ten Commandments of Call Tracking

I. Thou shalt not drop calls Your call tracking vendor must be reliable and stable to insure that calls actually stay connected and call clarity remains high. II. Thou shalt have reliable metrics Inconclusive marketing campaign results are due to poor planning, not poor execution. III. Honor thy caller Respect her time and privacy. Help…

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